Enabling a New Care Model Delive
Boost Operational Efficiency in Community Home Care: A Real-Life Evaluation
Discover how CINCH CCM's 5-minute online evaluation helped a large Midwest home health care agency, operating in four communities, identify operational challenges and productivity opportunities. Their overall score was 14 out of 100. This led to their decision to use CINCH CCM with their current home care platform, Kantime.
Introduction
At CINCH CCM, we are dedicated to empowering home care agency owners to excel in managing short-visit care in independent living communities. We understand that many agency owners either don't realize they have operational challenges or believe they have to settle for suboptimal solutions. It brings to mind the famous Amstel Light commercial from years ago: "who says light beer has to suck?" Substitute community-based home care for light beer, and the analogy fits perfectly.
To address these challenges, Gina, Micah, and I pondered how we could help home health care agency owners recognize areas for improvement. The solution? Our Community-Based Home Care Self-Evaluation. Drawing from our experience at Aware Senior Care, where we pioneered online self-assessments for families and clients, we created a brief questionnaire tailored to evaluate operational efficiency specifically for CINCH Community-Based Home Care.
As a special treat, we're sharing a real-life evaluation recently conducted with a prominent Midwest private home care agency operating in four communities. This agency utilizes KanTime, a leading technology platform in home health care operations.
After introducing ourselves to them and showcasing CINCH through a brief demo, the agency was intrigued. The offer of our evaluation to score their operational efficiency not only identified areas for improvement but also demonstrated how using CINCH with Kantime could revolutionize their operations. They enthusiastically embraced the evaluation and decided to become a CINCH CCM customer.
Consider taking five minutes to evaluate your agency’s operations in community-based home care. Only positive outcomes can result. Here’s a summary of our Midwest Kantime customer evaluation.
For fun, we called this agency Chaos Home Care and the person who was the main driver of the evaluation was the community scheduler (I.M. Scheduler) along with owner input.
Understanding Chaos Home Care’s Challenges
Chaos Home Care recently completed our CINCH CCM Community-Based Home Care evaluation. Here’s a summary of their responses and our proposed solutions:
Gross Profit Tracking
- Chaos Home Care: Uncertain about average gross profit.
- Our Solution: CINCH CCM offers daily tracking, comparing client revenue against caregiver wages for transparent financial monitoring.
Caregiver Utilization
- Chaos Home Care: Unclear on caregiver utilization percentage.
- Our Solution: CINCH provides clear utilization rates to optimize client visit time against caregiver shift time.
Paperwork Reduction
- Chaos Home Care: Uses a mix of software and paper.
- Our Solution: CINCH digitizes schedules and client documentation, reducing operational costs.
Real-Time Updates
- Chaos Home Care: Relies on printed updates for caregivers.
- Our Solution: CINCH offers real-time updates through a mobile app, reducing administrative workload and costs.
Monitoring Missed Visits
- Chaos Home Care: Relies on manual task sheet sorting.
- Our Solution: CINCH tracks visits in real-time, improving oversight and accountability.
Managing Delays
- Chaos Home Care: Lacks a systematic delay tracking system.
- Our Solution: CINCH facilitates secure messaging for caregivers, ensuring timely care without office intervention.
Offline Operation
- Chaos Home Care: Relies on paper due to offline limitations.
- Our Solution: CINCH’s mobile app operates offline once logged in, ensuring uninterrupted access to schedules and tasks.
Caregiver Feedback
- Chaos Home Care: No dedicated app or dissatisfaction with current one.
- Our Solution: Caregivers rate the CINCH app highly for its user-friendly interface and real-time updates.
Logging Unscheduled Visits
- Chaos Home Care: Lacks a mobile app for logging unscheduled visits.
- Our Solution: CINCH allows caregivers to log and track unscheduled visits for streamlined record-keeping and trend analysis.
Family/Partner Portal
- Chaos Home Care: No portal for clients and families.
- Our Solution: CINCH offers a secure portal for scheduling, task completion, visit requests, and communication with office staff.
Forecasting and Profitability
- Chaos Home Care: Struggles with forecasting and profitability monitoring.
- Our Solution: CINCH provides robust reporting tools for efficient profitability monitoring and informed decision-making.
The Result: A Clear Path to Efficiency
With an initial evaluation score of 14, Chaos Home Care identified numerous operational challenges. However, with CINCH CCM’s comprehensive features, we are confident in transforming their operations. From real-time updates and offline functionality to detailed financial reporting, CINCH equips Chaos Home Care to enhance efficiency, reduce costs, and elevate caregiver and client satisfaction.
Conclusion
Our collaboration with Chaos Home Care exemplifies how integrating the right technology can significantly enhance the efficiency and effectiveness of home health care operations. We eagerly anticipate partnering closely with Chaos Home Care to implement CINCH CCM, supporting their mission to deliver high-quality, efficient care to their clients.
Take the Evaluation and Score Your Agency Now
Interested in transforming your home care agency with CINCH? Schedule a personalized demonstration of CINCH CCM or contact us directly at the phone number below.