Enabling a New Care Model Delivery – CINCH CCM®

A New Model for Home Care Delivery in Independent Senior Communities – CINCH CCM®

In the evolving landscape of home care, value-based care is becoming a central focus. Home care agencies are looking for ways to deliver personalized, efficient, and profitable services, especially in independent living communities where scheduling differs from traditional models. CINCH CCM® (Community Care Management) is designed to meet this need head-on, enabling agencies to deliver value-based care while driving operational success.

CINCH CCM short visit home care scheduling empowers agencies to manage and deliver care in a team-based environment. Unlike traditional home care, services in independent living communities require assigning many brief, customized visits to many caregivers rather than scheduling a single caregiver to one client for a longer engagement. This paradigm introduces unique operational challenges that many existing software platforms fail to address. CINCH CCM offers a comprehensive solution by providing visual team-based scheduling and a holistic view of all client visits.

CINCH’s big-picture approach ensures agencies can see everything happening across their caregiving teams in real time, enabling more efficient use of resources and reducing operational bottlenecks. This also extends to caregivers with the CINCH CCM Mobile application. Caregivers can access their teammates’ schedules giving them the ability  to help each other without any back-office intervention. Moreover, agencies using CINCH CCM can unlock new revenue streams by offering tailored care services without sacrificing accuracy in scheduling, invoicing, or reporting.

A Unique Home Care Scheduling Technology That Empower Caregivers and Schedulers

CINCH CCM’s SaaS platform provides tools for creating client visit lists, making changes with ease, and generating critical reports that help agencies stay profitable. The result? A highly organized, efficient system that benefits the office staff and caregivers providing the services as well. 

Caregivers appreciate the state-of-the-art mobile application that ensures they always have up to date information in their hands. Secure, real-time messaging within the app fosters communication among team members. The app’s offline functionality ensures easy access to client information and no visit is missed, even in areas with limited connectivity.

Accurate Invoicing and Task Management

Client specific tasks are assigned to each visit and invoices are generated based on completed visits, ensuring accuracy every time. This approach mimics the traditional home care model, offering clients greater flexibility while enabling agencies to avoid billing errors.

Key Features that Drive Value-Based Care

1. Big Picture View: Agencies can see all scheduled client visits by the day or by the week, offering a clear understanding of caregiver utilization. This feature ensures that the right number of caregivers are scheduled at the right times, improving efficiency and care quality.
2. Real-Time Team Scheduling: CINCH CCM’s real-time home care scheduling feature allows both office staff and caregivers to see visit completions as they happen. If a caregiver needs assistance, teammates can step in and complete visits without office intervention. This autonomous teamwork reduces operational strain and promotes quicker issue resolution.
3. Real-Time KPI and Community Information: The CINCH CCM Home Page Dashboard offers the leadership team a live overview of key metrics such as caregiver utilization, gross profit, and missed visits. These real-time indicators are crucial for keeping a pulse on community management and ensuring profitability.
4. Custom Client Visit Plans: In additional to offering per visit pricing, CINCH enables agencies to offer packages of visits as well. Agencies customize client visits to meet their specific needs which enhances client satisfaction and care quality. In summary, 
5. Offline Operation: The CINCH CCM caregiver app operates offline, allowing caregivers to continue their work even when internet or cellular service is unavailable. This ensures that caregivers always have the information on hand to provide client specific quality services. 
6. CINCH CONNECT Open API: CINCH CCM is built to integrate with other home care technology platforms, ensuring seamless workflows across systems.

The Future of Senior Independent Living Home Care Management

CINCH CCM delivers on the promise of value-based care by providing the tools home care agencies need to effectively manage home care services in independent living communities. With its focus on team-based scheduling, real-time visibility, and accurate invoicing, CINCH CCM enables agencies to deliver customized care while maintaining an efficient, profitable business line.

For caregivers, it’s a platform that empowers them with the real-time information and autonomy they need to provide exceptional care. 

For agencies, it’s a tool that offers the operational insights and flexibility to thrive in an ever-changing care environment.

CINCH CCM represents the future of community care management—where value-based care isn’t just a goal, it is a reality.