How Many Clients Do You Need? Making On-Site Home Care Work in Independent Living
Learn what to evaluate—from client visits and cumulative service time to staffing costs and pricing—to determine whether the numbers work.
Date: Tuesday, December 8, 2026
Time: 1:00–1:30 PM EST
Duration: 30 minutes, including live Q&A
Presenters: Tim Murray and Gina Murray, RN, BSN | Co-Founders, CINCH CCM®
How many clients do you need
It’s the most common question we hear from home care agencies considering an on-site program inside an Independent Living community. Think about traditional hourly home care: How many caregivers do you need to serve five clients? The answer depends on how much care each client needs—eight hours a week or around-the-clock support. The same applies to on-site home care. Five clients receiving one brief visit each day create a very different opportunity than five clients receiving several visits daily.
A better question is: How much cumulative service time do I need to support a dedicated caregiver shift?
And because caregivers won’t spend every minute of that shift delivering billable services, how should you price your services to support the full cost of coverage? Join Tim and Gina Murray for a practical Home Care Inside® webinar on the essential factors to evaluate before committing to dedicated coverage—or when reviewing an existing program.
What you will learn
- Client density: Evaluate the number of participating clients, visit frequency, cumulative service time, and when visits are needed.
- Staffing: Understand how caregiver pay, total employment costs, and shift hours affect the cost of coverage.
- Pricing: Recognize how service rates and packages must support coverage commitments, program expenses, and profit goals.
- Community readiness: Understand why leadership commitment and numbers that work are both essential to a successful launch.
Leave with a clearer understanding of what to measure and evaluate to answer: Does the math work?
Who should attend
Home care agency owners, general managers, operations leaders, community care coordinators, and schedulers who are evaluating or delivering short-visit services inside Independent Living. Independent Living executive directors, operations leaders, and wellness or resident services leaders who are evaluating an on-site home care partnership or an internally operated support program. Whether you are exploring a new community or reviewing an existing program, this session will help you ask better questions about the coverage you plan to provide.
Why this matters
Dedicated caregiver coverage is a financial commitment. Counting interested residents alone won’t tell you whether a program can support that commitment. You need to understand the amount and timing of service demand, the cost of staffing, and the revenue those services can generate.
For agency leaders, this means evaluating whether an opportunity supports a sustainable business. For community leaders, it means understanding what a provider needs to deliver dependable, affordable resident support.
Take the next step with your own operation
Complete the Home Care Inside® Optimizer and receive a complimentary 20-minute results review with Tim and Gina Murray to discuss your findings and identify priorities for your program.
The review is an opportunity to put the webinar’s concepts into context for your organization and consider where to focus next.
Register now. We’ll include the Optimizer link and instructions for requesting your results review in your registration confirmation.
About the presenters
Tim and Gina Murray, RN, BSN, are co-founders of CINCH CCM®. Their experience operating short-visit home care inside Independent Living communities shaped Home Care Inside®, their USPTO trademarked consulting and educational model, and CINCH CCM®, the technology they built to support team-based care delivery.